Frequently Asked Questions

How do I open an account with World Sports Betting?

Opening an account is easy, simply click on the Sign-Up button, complete all the required fields and submit. Activate your account via email or mobile OTP and you are ready.

You can access your account as soon as activated. Remember to ONLY use your own address, mobile number and details when opening an account or you might not be able to FICA your account later.

Do I have to FICA my World Sports Betting account?

Yes. But not right away, you can deposit and play right away but we will require FICA documents once you process your first withdrawal. This is in line with the country’s FICA laws and regulations.

We will require a copy of your ID/Passport/Drivers license as well as a proof of residence no older than 3 months. FICA documents can be submitted online, via email and even via WhatsApp.

What can I bet on at World Sports Betting?

World Sports Betting offers you betting on thousands of sports from around the world as well as local and international lottery draws, horse racing from around the world and more! Our live in play betting product is second to none and on the rare occasion that you may not find what you want to bet on, you can simply ask and our team will do everything they can to price it up for you.

How can I deposit at World Sports Betting?

Easy! We have a large variety of deposit options available and new ones are added all the time.

You can deposit via Credit card, traditional EFT, ATM deposits, Instant deposit options like OZOW, Instant EFT and SID or using any of the popular vouchers available including Flash, OTT and Blu vouchers. International clients are able to deposit using Skrill or Neteller as well.

How do I withdraw my winnings at World Sports Betting?

Withdrawals are easy, once your account is FICA approved, all you have to do is go to my account and submit your withdrawal request. You can add your bank details under my profile section for EFT withdrawals. You are also able to withdraw via Standard bank instant money, Absa Cash send, Tyme bank or FNB eWallet.  Withdrawals can be cancelled by you as long as they have not yet been processed. We strive to offer you the fastest withdrawals in SA and our team works 24/7 to process withdrawals for all our lucky winners.

Why was my withdrawal cancelled?

If your account is not FICA complaint, if the results of certain bets are not yet confirmed or if you have not completed promotional turnover requirements, your withdrawal may be cancelled. The team will send you a full explanation when this happens and you are always welcome to contact our 24/7 support line for clarity as well. World Sports Betting will never cancel a withdrawal without a valid reason.

What is Turnover?

When you opt in to a promotion, you may be required to meet turnover requirements before you can withdraw. These differ occasionally from promotion to promotion but the standard requirement is 5 x the value of your Free voucher or 20 x the value of your Free play on live games. Your Birthday and loyalty vouchers are free from Turnover. Visit our promotions page for a full breakdown and explanation.

How much can I win at World Sports Betting?

Each account may have its own maximum win limits based on risk profiles. World Sports Betting pays up to R15 000 000 on some markets. However, account limits do supersede general maximum winning limits. For a full breakdown of maximum winnings click HERE.

What is the minimum I can deposit?

WSB’s minimum stake is R1 on desktop and mobile. You can deposit from R10.00 or from R1.00 if you are using a voucher deposit option.

What is the minimum I can withdraw?

Our minimum withdrawal amount is R50.00

What is the difference between UK and SA decimal odds?

UK decimal odds include your stake in the price while SA decimal does not.

For Example, if team A is shown as 1.3 as UK decimal, this will mean you get back R13 for a R10 bet. This same bet in SA decimal will show as 0.3 and will still return you R13. Either way your profit remains R3. You are able to select which odds style you prefer to see under they my profile section once you are logged in. You also have the option to choose fractional display which is often preferred for racing punters.

What happens if my account is logged out and I can’t remember my password?

Easy! Simply click the “forgot my password” link and we will send you a link to your registered contact details to reset. If you do not have access to the contact details you provided, you can contact our team and update your details. This may require answering security questions.

How do I exclude myself if I am losing to much?

We never want any client to lose money he/she can’t afford to lose. If you feel like you are losing control or simply need to take a break, you can exclude yourself by clicking on the responsible gambling link under my account section. You are able to select the length of your exclusion. You may also choose to set deposit limits rather than exclude. If this is done, we will not allow you to exceed this amount without a 7-day notice period to help you control your spend.

Can I exclude myself from only live games?

Yes, you can choose to only exclude from live games and continue playing sports, racing and lotto bets.

What is Free balance at World Sports Betting?

Your Free balance represents your available voucher amount. This amount can be used on any single fixed odds bet. You can choose to use it by toggling the “use Free balance” button from off to on, on your betslip.

What can I use my free voucher on?

Any fixed odds single bet. You can not use Free bets on multiples, lotto, Ithuba, tote or live games. You can however convert Free vouchers to Free play for live games at a 50% conversion ratio under the Freeplay tab.

What is Freeplay balance at World Sports Betting?

Freeplay represents free credits you can use on our evolution live games product.

This balance is separate from traditional Free balances and can ONLY be used on evolution live games. You can not convert this balance back to traditional Free bets.

How do I qualify for monthly free vouchers?

WSB has a revolutionary rewards program. Qualifying accounts receive vouchers back every month based on their account activity. Not all accounts are automatically included in this program however and the account has to show consistent levels of play which changes frequently to qualify. If your account qualifies at the end of every month, you will receive a email with a  unique voucher code to use and can redeem your voucher right away. If you do not qualify in one month, you may qualify for the next so always keep an eye on your emails.

What is Club Prive and how do I join?

World Sports Betting Club Prive is our one-of-a-kind rewards program aimed exclusively at our live game’s players. Any account who plays our live games is automatically entered and you will start earning points right away. Your points are issued at the start of every month and you can use them as and when you please to enjoy our promotional games. All winnings from points are paid in real cash.  You are able to earn additional rewards based on your tier which is also updated monthly. Visit our Club Prive page for a full breakdown of rewards.

How do I play live games?

There are a host of live games available at World Sports Betting and more games are added all the time. Each game has a tutorial link that you can use to learn the basics. Do not play the games you do not understand to avoid disappointment. Live games can all be accessed from the Live games link on our site.

What do I do if the game is unresponsive or wont load?

If your game isn't working or you receive an error message, this can be simply fixed via clearing your cache and cookies. Clearing your cache and cookies is different for each internet browser:

Internet Explorer: go to Tools > Internet Options > General > Temporary Internet files > Delete files

Firefox: go to the menu icon > Click on History > Clear recent history > Details. Select Cookies and Cache and click on Clear now

Chrome: go to More tools > Clear browsing data > Select Cookies and other site data and Cached images and files > Select Clear browsing data

Safari: go to Preferences > Privacy > Details > Remove All

Alternatively, you can try to access your account from another device to see if you can play from there. You can also try deleting and reinstalling the app on your device.

What is the difference between Ithuba and SA lotto on World Sports Betting?

World Sports Betting is the only betting site that allows you to play directly with the national lottery OR bet on the SA lotto draws as fixed odds. Ithuba tickets can be bought at the set price and goes directly into the national lottery pool. Winnings are paid by Ithuba based on the pool as well and no guaranteed return exists. You can only win by matching 3 or more out of your selected numbers when you play Ithuba.

When you bet on the SA lottery draws with WSB direct however, you take a fixed odd bet and can select from 1 number to 7. You are also guaranteed a win amount based on your stake which you have control over. There is no pool when you play fixed odds and your winnings will not be effected by the amount of other winners in the draw.

How do I contact World Sports Betting support?

World Sports Betting offers you a 24/7 support structure unlike anywhere else.  You can contact our team via live chat by clicking the 24/7 icon in the header or you can call us toll free on 0860 10 33 93.

You can also email support@wsb.co.za or contact us via WhatsApp on 0797120818.

Can I change my account details?

Yes, you can you can update your profile under my profile section at any time. You are NOT able to change your username though and any banking details changes may require additional security questions to be answered.

How do I use cash out on World Sports Betting?

World Sports Betting offers a fantastic Cash out product. Eligible bets can be cashed out on the bet slip under My bets. For a full explanation on Cash out and restrictions please click HERE.